Frequently Asked Questions 

 Welcome to Fyndivo's FAQ page. Here you’ll find answers to the most common questions about our products, shipping, and policies. If you can’t find what you’re looking for, please feel free to contact us — we’re happy to help.

Products

Q: What products do you sell?
A: We specialize in Wall Decor, including:

• Wall Hangings

• Wall Clocks

• Wall Shelves

Shipping

Q: What are your shipping costs?
A: Free shipping on all orders – no minimum spend required.

Q: How long until I receive my order?
A:

• Processing Time: Orders are processed within 1–2 business days.

• Express Delivery (French only): 1–2 business days after shipping.

• International Delivery: 2–8 business days after shipping.

Q: Can I track my order?
A: Yes! Once your order has shipped, we'll send you an email with tracking information so you can follow its journey.

 

Returns & Refunds

Q: What’s your return policy?
A:

• 30-day returns for unused items in original packaging.

• Non-returnable items: Customized products & gift cards.

• Full details available in our Return Policy.

Q: What if my item is damaged?
A: Contact us within 30 days of delivery at contact@fyndivo.com with:

• Photos of the damage.

• Your order number.

We’ll arrange a replacement or refund immediately.

 

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Klarna via secure Shopify Payments.

Q: Will I be charged customs fees?
A: No extra charges – all import fees are included in your order total.